14-Day Money-Back Guarantee

1. Eligibility Window

You may request a refund within 14 calendar days from the date and time of your purchase for both the Basic Drill ($29) and Pro Exam Readiness ($49) packages.

2. Fair Use Criteria

To prevent fraudulent abuse and mass automated scraping of our proprietary clinical vignettes, refunds are granted under standard fair use guidelines:

• Your account has attempted fewer than 20% of the total question bank.
• Your account has not submitted more than 1 completed Timed Grand Mock exam.
• No automated scraping or bulk download activity has been detected on the account.

3. How to Request Your Refund

Requesting a refund is simple and hassle-free:

1. Send an email to support@dhaprep.com from the email address associated with your DHAPrep account.
2. Include your Paddle Order ID (located on the email receipt sent by Paddle upon purchase).
3. Optionally, share brief feedback on how we can improve our clinical explanations.

4. Processing Timeline & Paddle Reseller Inquiries

Once approved, refunds are initiated immediately through Paddle. Funds typically reflect back on your original payment card or PayPal account within 3 to 5 business days, depending on your banking institution.

For direct order receipts and invoice lookup, you can also visit Paddle's buyer portal at paddle.net.